Quality in the cultural field is mostly related to the artistic product. But how about the services and administration of arts organisations? How can they be defined, quantified and measured taking into account the perspectives of the different artistic sectors, institutions and countries? With this issue of Arts Management Quarterly, we shed light on existing approaches and inspire new ideas. And because we also want to offer the best possible services to our readers, we currently thoroughly overhaule our own services and are happy to already present you the new design of our journal with this issue.